Do you ship internationally?
Please note that due to the difficult nature of shipping large items, it is not possible to ship framed prints outside of Australia. Instead, you can order your print rolled and have it framed locally.
Flat rate of AUD$40 for shipping internationally.
International Taxes/Duties - Please be advised that prints shipped internationally may incur additional fees and duties levied by customs. As the recipient of the item, you are responsible to pay any of the taxes levied by the country you are shipping to. Your package will not be released from customs until these payments are made.
Sizes
Horizontal / Vertical Sizes
All prints include a white border unless you have selected no white border.
Print Size 380mm x 500mm including 35mm white border / Framed Size 410mm x 530mm
Print Size 500mm x 700mm including 35mm white border / Framed Size 530mm x 730mm
Print Size 700mm x 1000mm including 50mm white border / Framed Size 730mm x 1030mm
Print Size 900mm x 1200mm including 50mm white border / Framed Size 930mm x 1230mm
Print Size 1000mm x 1500mm including 50mm white border / Framed Size 1030mm x 1530mm
Print Size 1200mm x 1800mm including 50mm white border / Framed Size 1270mm x 1870mm
Square Sizes
Print Size 800mm x 800mm including 50mm white border / Framed Size 830mm x 830mm
Print Size 1000mm x 1000mm including 50mm white border / Framed Size 1030mm x 1030mm
Print Size 1100mm x 1100mm including 50mm white border / Framed Size 1130mm x 1130mm
Print Size 1200mm x 1200mm including 50mm white border / Framed Size 1270mm x 1270mm
Print Size 1400mm x 1400mm including 50mm white border / Framed Size 1470mm x 1470mm
WHAT SIZE TO ORDER?
Big artwork looks beautiful if your space can carry it. To visualise the size of the artwork in your space, here's a little tip. Simply stick some newspaper or plain paper onto your wall in the dimensions you are considering. This will help you decide on the appropriate dimensions.
Paper and Canvas
Paper prints - Printed on 260gsm museum-quality fine art paper using archival giclée printing for exceptional detail, richness and longevity.
Canvas prints - Printed on premium poly-cotton blend canvas using archival inks for rich colour, sharp detail and long-lasting quality.
PAYMENT
Your payment information is processed securely. We do not store credit card details.
Caring for your framed print
Do not hang your framed print in direct sunlight because the UV rays can, over time, ruin your print.
How much is shipping?
Within Australia - Shipping for unframed and framed prints is complimentary.
Internationally - Shipping for unframed prints is a flat rate of AUD$40
How do I track my order?
You’ll receive an email from Nancy Louise confirming shipment and from the courier with your tracking number.
Do you want a custom size?
If you are after a size that differs to those offered, please email hello@nancylouise.com.au and we will see what can be achieved.
How are the prints packaged?
Unframed prints are rolled safely into a reinforced cardboard tube.
Framed fine art prints are safely packaged in a custom-made box to protect your finished piece.
How are prints sent?
All framed and unframed prints are sent via courier.
I’ve ordered a print, when will my order be sent?
All fine art prints are custom made.
- Unframed Prints: Please allow 10 business days for your print to be custom printed for you plus an additional 2-5 days for delivery within Australia.
- Framing: Please allow 10 business days plus an additional 2-5 days for delivery within Australia
Once produced, your order will be sent and you will receive tracking details. Please allow extra time during peak periods such as Christmas.
I need my order quicker than usual; can you help?
Please email hello@nancylouise.com.au with your request and we will respond as soon as we can.
I ordered from your shop but I haven’t received any email updates?
Please check the email address you use for Paypal or spam. If you still can’t find anything please email hello@nancylouise.com.au and you’ll hear from us asap.
Do you accept returns?
Purchases of photographic prints (unframed and framed) are final. We are unable to accept exchanges or refunds of prints for change of mind.
If your print has been damaged in transit please notify us within 24 hours of receiving the goods by emailing hello@nancylouise.com.au. Please take a photo of the damage and send it with your email.
Glass or Perspex?
For Melbourne metro orders glass will be used for all framing orders. If you are interstate or in a rural area acrylic will be used as it is much safer with courier transport, and to avoid breakage. If you would like glass to be used, please contact hello@nancylouise.com.au prior to ordering.
Framing?
All framing is done locally in Melbourne with Australia timbers in black, white or natural oak.
Trade
We are pleased to offer trade pricing for interior designers, interior stylists, architects and builders. Please reach out via email hello@nancylouise.com.au
COPYRIGHT
Copyright of all artwork and the information on this website is owned by the artist. All rights reserved. All website images and content are copyright protected by the artist and cannot be replicated or reproduced without prior permission from Nancy Louise. Email hello@nancylouise.com.au
Other enquiries?
Send us an email and someone from our team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at hello@nancylouise.com.au

